Returns & Refunds

At Rakuten, we want you to be satisfied with your purchase. Because we are a multi-vendor marketplace, return and refund policies are set by individual sellers. Here is how it works.

Seller Policies

Each seller has their own return and refund policy. You can find this information:

• On the product page before you buy
• In your order confirmation email
• In the seller's profile or store page

Always review the return policy before purchasing. If it is not clearly stated, contact the seller directly or reach out to our support team.

How to Request a Return

To start a return or refund:

1. Go to My Orders
2. Select the order and item you want to return
3. Follow the return instructions provided by the seller
4. Contact the seller or support if you need assistance

Typical Conditions

Most sellers require:

• Items to be returned within a set period (e.g., 14–30 days)
• Products to be unused, in original packaging where possible
• Proof of purchase
• Return shipping arranged per seller instructions

Defective or damaged items are typically covered. Contact the seller as soon as you notice any issue.

Refund Timing

Once the seller receives and approves your return, refunds are processed according to their policy. Refunds usually appear within 5–10 business days, depending on your payment method and bank.

Need Help?

If you have trouble with a return or refund, contact us or visit the Help Center. We are here to help resolve any issues.